Program Description

Program Development and Evaluation

Services provided to enhance organization effectiveness includes assessment, design, implementation, and evaluation of customized solutions.


The curriculum for each of the certification programs undergoes constant review and updating to reflect the latest changes that may occur in the industry.  Our goal is to provide each student with the tools, which will encourage them to think and work productively.

Needs Assessment and Performance Gap Analysis

Organizational needs assessments and performance gap analyses are conducted on an ongoing basis to determine training plans and knowledge management needs. Needs for training and non-training services are identified through a review of organizational plans, hospital mission and values, hospital’s goals, risk management and patient safety data, case mix of patient population served, technology used to care for the patients, equipment safety, patient care expectations, survey evaluations and requests. An annual needs assessment is conducted in December.

Instructional Design

Learning is designed considering adult learning principles, adult learning philosophies, learning styles, methodologies, and resources needed to obtain effective outcomes. In addition to traditional learning methodologies clinical training is designed and delivered.

Training Delivery

Qualified trainers conduct or coordinate training sessions intended to teach people what they do not currently know but need to know.

Program Evaluation

Ongoing evaluation of the quality and effectiveness of educational programs are conducted using the evaluation levels to ensure that learning outcomes and organizational outcomes are improved. Measures are benchmarked against best practice organizations. Surveys are conducted at the end of each program and 2-4 months after the program to evaluate learning application in the work setting.


National Medical Certification Association (NMCA) seeks to provide health care professionals high-quality learning opportunities that improve their competence, support their performance and preparedness for certification/ licensure, and increase the vitality and efficiency of their practice by providing educational programming that is high-quality, evidence-based, up-to-date, and learner-driven to enrich their continued professional education and development to improve patient outcomes.

Expected Outcomes

NMCA activities provide healthcare providers the knowledge, competence and/or performance skills needed to support improve patient outcomes through integration of evidence-based CME/CPD content and models that support quality improvement in practice. The NMCA evaluates the effectiveness of NMCA activities through a combination of member feedback, practice evaluation and patient-level outcomes. Outcomes are incorporated into the design of future educational programming and evaluated to measure the effectiveness of the instructional models included.